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Following the recent NHS data released we wish to reassure our patients that they have always been able to receive advice either on the day or within two weeks when required. As a single handed GP practice GPs are seeing same day patients and routine pre booked patients in the same clinic which is why there may be differences between Cricklade Surgery and other practices.  Our practice is doing all it can to safely spread the workload by offering appointments with other staff, like practice-based paramedics or nurses. We will continue to review and make improvements to our appointment booking system. Patient feedback and survey results always show high patient satisfaction in all areas which is not reflective of these figures.

 Dr Lanil Silva

 

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CRICKLADE SURGERY – STATEMENT OF PURPOSE

Our aims and objectives are: 

  • to provide high quality primary care treatment to our patient population to include consultations, examinations and treatment of medical conditions
  • to promote healthy living, thereby focusing on disease prevention
  • to involve other professionals in the care of our patients where it is in the patients' best interest
  • to ensure that all members of the team have the right skills and training to carry out their duties competently
  • to monitor patients on our disease registers
  • to understand and meet the needs of our patients, involve them in decision making about their treatments, and encourage them to participate and feedback fully
  • to create an educational environment where all staff promote learning and communication for the benefit of themselves and patients

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